Order Policy

PURCHASES

All sales are final. Checkout requirements state that you must review your order for accuracy and verify that you understand that if you have selected cabinets sold as RTA (Ready To Assemble) they will be shipped unassembled and that all part numbers reflect the part intended for purchase. Only cabinets and other products having any three letter code starting with “W” or any four letter code in the SKU name after the hyphen are assembled. All other items are unassembled, unless otherwise noted. Cabinet style names are marketing names used by KBCabinetsPlus.com. The boxes used for shipping may have other style names assigned by the manufacturer.

We strongly urge ordering sample materials: Color variations occur between different monitors and between different settings as well as a result of lighting conditions. KBCabinetsPlus.com strongly urges ordering door samples before placing an order for cabinets to verify appearance in local lighting conditions where cabinets will be installed. Sample cabinet materials may be purchased to first test the color and material. If you purchase actual full cabinetry from us, the amount paid towards up to 3 samples per cabinet order can be applied toward the cost of your order

Cabinet Specifications: You must have the necessary knowledge and information to make a purchase on the Site as well as have reviewed the specifications of each item and verified the applicability for your needs and intended use. WE RECOMMEND HIRING A PROFESSIONAL TO WORK WITH YOU IN CONFIRMING THE DIMENSIONS OF THE CABINETRY YOU ARE ORDERING. While we have a team of designers who support our customers with quotes and designs, the customers can easily make changes to their carts (as with any e-commerce company) before placing the order so the final responsibility for what is being ordered rests with you. Designs provided by KBCabinetsPlus.com are solely intended to support the discussion between our designers and you and to visualize the ideas related to the project. We do not guarantee that any quote or order corresponds to any design provided prior to the order. We will ship what you order.

Code/Permits: You are responsible for ensuring that the cabinet design and placement is up to your local/state code requirements and that you obtain any necessary permits for the project. KB Cabinets Plus disclaims all responsibility and shall not be liable for code and permitting compliance. Any designs that KB Cabinets Plus may assist in preparing is solely for the purpose of sharing creative inspiration and guidance on sizing and relative position of the cabinets to each other.

Cancellation of Orders

Cancellation of orders that can be cancelled before picking of the order, including non-payment of promised orders, e.g. Wire Transfer sales, will be subject to a 10% cancellation fee.

Cancellation of orders that can be cancelled after the order has been picked and/or shipped will be subject to 20% restocking fee plus any cost of freight to return item(s) to the warehouse.

Orders for assembled cabinets and any special order cannot be cancelled and full payment is due even if the order is cancelled or the shipment is refused.

Damage Claims:

We will gladly replace products or parts that are defective due to defects in manufacturing and/or workmanship for five (5) days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect or missing products to you will be accepted 5 days from the time of receipt.

Do NOT refuse any shipments. Damaged products due to shipping will be replaced by KBCabinetsPlus.com and are not the responsibility of the shipping company. Any products with visible damage at time of receipt need to be noted on the BOL (Bill of Lading) and signed by the driver who will issue an exception number. Please take pictures as soon as possible, preferably before the pallet is unloaded to show the entire pallet inside the truck, including any damage.

In the event of a damaged product, pictures are REQUIRED before a replacement is issued. Pictures can be sent to kbcabinetsplus.com/contact-us.

Submit your Claims through the tab on your online account at “My Account”. A Claims Submission Form is available and required to be submitted in order to receive replacement parts upon receipt of the order and prior to assembly.

One damage claim per shipment. Please inspect all shipped items before filing a damage claim. One damage claim per shipment will be accepted. 

Multiple claims for the same shipment will not be accepted without prior approval from KBCabinetsPlus.com. Under approved damage claims, KBCabinetsPlus.com replaces damaged parts, not full items. This also applies to assembled orders. Approved damage claims for scratches, nicks and dings to side panels of cabinets – including exposed sides – may at the discretion of KBCabinetsPlus.com be addressed by providing appropriate skins or panels to cover the sides.

Damage claims cannot be honored for cabinets that have already been assembled.

Claims may be filed on replacement items.

We do not provide financial compensation, including partial or full refunds, to remedy any claim, delay or concern. This limitation also applies in the event that you assemble a damaged product instead of filing a damage claim for replacement parts. Claims are addressed as outlined above.

Damage Claims on shipping damage visible from the outside (any damaged boxes) must be reported within 5 days from time of receipt.

Damage Claims on concealed damage and defects must be reported within 30 days from time of receipt.

Concealed damage is any damage not noticeable from the exterior of the shipping container or box, i.e., scratched door, ding, gouge, warped door, etc.

Note: Non-visible parts of cabinets and trim (e.g. backs of cabinets, molding, toe kicks etc.) may not be finished to perfection. Details of the main finish status of the cabinets and other specifications of the products can be found on each style page. Such unfinished, non-visible items are not considered damaged just because they have different finishes.

Any missing item, including full cabinets or parts such as hinges, screws, brackets, etc. must be reported within 5 days from time of receipt.

We STRONGLY recommend verifying that all ordered materials are included at the time of delivery as you will be signing a confirmation form from the shipping company that will confirm your receipt of the goods.

Damaged, defective material or missing items cannot be replaced without prior approval from KBCabinetsPlus.com.

Replacement parts and cabinets may take as long as if a new order is placed. KBCabinetsPlus.com cannot commit to a particular date by which parts may be replaced if they are defective. Our aim is to replace any defective items as quickly as possible, but we work with warehouses who may not have necessary replacements in stock, and we will have to wait for them to be available. To ensure as quick a process as possible, it is necessary to complete the claim form. 

RETURNS

No returns on orders/items more than 30 days from the time of receipt.

All returns must be authorized by KBCabinetsPlus.com prior to return shipment.

For authorization, please send an email request to kbcabinetsplus.com/contact-us.